CRM Technical Lead Job in Madison 07940, New Jersey US

Description:

 

·         To lead the development of the CRM solution architecture for Consumer Health.

·         Lead technical aspects of implementing a force.com/Veeva platform used across the world.

·         Where needed, roll up your sleeves and design, develop and maintain solutions on the architecture. Collaborate to define global standards by which the CRM/SFE Solution Center will operate.

·         This position will be responsible for leading the synthesis of business needs, standards and architecture best-practices while defining the global, regional and local architecture roadmaps.

 

Responsibilities:

•          Act as technical lead of architecture and development for Solution Center (SC)

•          Lead all aspects of technical Workstream activities including configuration of local needs in force.com/Veeva as well as our data integration framework

•          Map business needs to enterprise reference architectures, standards and reusable assets thus ensuring alignment to business needs throughout the project architecture, engineering and implementation phases and ensuring time/quality/cost benefits

•          Lead global governance (across BU’s and geographies) for SC architecture in collaboration with Biopharma teams, Company’s Enterprise architecture team and other SC teams.

•          Provide oversight and support to other SC teams in order to ensure strategy and roadmaps drive portfolio, program and project level implementation.

•          Leverage requirements artifacts to design solutions that meet those requirements, and work with vendor partners to implement cost effective, sustainable and innovative solutions

•          Identify, evaluate and leverage emerging and innovative approaches, frameworks and technologies where applicable

•          Multi-system integration harmonization

•          Consolidation recommendations in partnership with Business Technology Client Partners (CPs)

•          Strategic product evaluation

•          Current state portfolio analysis as assigned Training Education:

•          A technical undergraduate degree from a leading program and/or commensurate experience.

 

Experience Requirements:

 

•          At least 7-10 years progressive experience in IT management with large project implementation

•          Hands-on experience with the Veeva (preferred) and/or the Salesforce.com platform

•          Experience with use, coding and debugging the following as applicable: o Linux RHEL 5.5 o Informatica ETL 9.1 HF2 o Oracle RDBMS 11gR2 o Oracle Toad 9 o UC4 version 6

•          Strong delivery record on global, enterprise projects

•          Deep understanding of data-management related processes and considerations

•          Able to ramp up and add value quickly • Ability to multi-task in high pressure environment

•          Demonstrated ability to interact with different countries and levels of management and staff in IT and Customer groups

•          Excellent interpersonal and communication skills

•          Familiarity with CRM processes, and support models

•          Experience managing and influencing vendors and consultants

•          Demonstrated success in areas of leadership, customer relationship, delivery of solutions within aggressive timelines while meeting budget/scope requirements