CS HK, Asia Head of Corporate Information Management, VP recruitment

Position Category: Corporate Services

Position Title: CS HK, Asia Head of Corporate Information Management, VP

Job Level: Vice President

Location: Hong Kong - Hong Kong

Education Required: Bachelors Degree

Position Description:
The Asia Head of Corporate Information Management (CIM) will join the Corporate Services Division and will have responsibility to manage CIM services for the region. The role will be based in Hong Kong with the following reporting lines:
•Regional: report to Head of Corporate Services Asia Region
•Global: report to Global Head of Corporate Information Management

The role requires leadership to set strategies, develop and monitor initiatives and plans for the Asia region. Included in the scope of this role is Employee and Vendor Management for all aspects of CIM Services, which include;
•Business Information Services (in-house research service)
•Reprographics and Printing
•Mail and Distribution
•Records Management
•Creative Studio (creative design for print and web)
•Desktop Publishing
•Translations
•External Print Management

The role encompasses a broad range of responsibilities as set out below, which are aligned with the respective Corporate Services functional teams. This position represents a key management role within the Corporate Services team, offering local and regional exposure.
Corporate Services operates a partially outsourced model in the management and provision of CIM services. The role will therefore require partnership with key service providers to meet our day-to-day and strategic support requirements. Understanding our clients' business requirements and implementing industry best practices to service these requirements will be important to the success of this role.

Role and Responsibilities
•Overall responsibility for Corporate Information Management
•Providing leadership and strategic direction to the regional team focused on client services and value delivery
•Developing regional initiatives to meet business goals
•Managing resource planning and budgeting process
•Recruitment and career development of team members
•Developing functional expertise and support model for the region
•Developing relationships with internal clients to ensure our service level matches their expectations
•Managing vendors relationships including KPI, SLA performance
•Managing operating costs and the firm's expenditures
•Managing BCP, risk planning, emergency escalations and disaster recovery procedures
•Participating in global functional teams and global initiatives

Functional responsibilities include:
•All aspects of CIM services
•Manage internal users/clients interface
•Manage suppliers and outsourced vendors performance and service levels
•Manage price and service contracts
•Working with Sourcing to evaluate and negotiate products and services
•Manage procurement of External Print
•Plan and manage initiatives and projects
•Manage staff performance and resource level
•Report and communicate to internal client and CS management
•Manage emergency escalation and coverage for critical operations and Business Continuity Plans (BCP)

Skills Required:
•Graduate qualification or higher
•At least 15 years relevant work experience, with at least 5 years in a senior management capacity managing a premium service within a corporate environment
•Excellent communications, presentation, planning and organizational skills
•Excellent command of spoken and written business English
•Experience in leadership and management roles including multiple locations
•Experience in staff management, vendor management and procurement
•Industry knowledge in mailroom, reprographics and records management operations
•Possess good customer care and client skills
•Experience in financial management and budgeting
•Ability to lead and motivate a diverse regional team
•Microsoft Office proficient
•Fluency in English, preferably with Cantonese/Mandarin