CTI Integration Specialist Job in Pennington 08534, New Jersey US

Major Banking Client is looking for a CTI Integration Specialist/Nice Call Recording Specialist for a contract position in Pennignton, NJ.

In partnership with development teams for IVR, CPV, Smarts, CTI UI and other technology groups, the solutions integration team will work to provide creative, innovative and efficient technology solutions to enable greater GWM business results.

This group for call center and branch office telephony is comprised of but not limited to the following technologies:

• ML Interactive Voice Response (IVR) and integration points to all back-ends (CTI, HUB, MME, RDR etc)
• Computer telephony integration, Genesys CTI Framework and related applications (Universal Routing Server, WFM, Infomart etc).
• Cisco CM specific to ATP in the GWM Retail branches.
• Avaya CM ACD/Telephony platforms
• Aspect (Rockwell) Spectrum and its adjuncts
• 3rd party integrated solutions such as MLIVR back-end data sources, CTI integration with call center desktops (CPV, Smarts, WMTP), Etalk NICE call recording, Siebel Sales Force.Com CRM, and other integration points in support of the Global Wealth Management contact centers and branch offices.

Candidate Qualifications:
• Knowledge of telephony applications/platforms for PBX, ACD, IVR: Avaya ACM, Cisco CM, Tellme IVR, Advanced toll-free services.
• Solutions Integration experience in the Enterprise contact center with all of the above.
• Experience with the core Genesys CTI framework, CIM insights 7.x or higher in a multi-site environment.
• Knowledge of development concepts and tools such as .Net, Vxml, GIS, GAD, Plat SDK, ActiveX, Genesys T-Lib based app.
• Experience with the peripheral Genesys Suites, including WFM, CCA, Call Con, GVP, GIS, OCS and Info Mart.
• Understanding of computer networking concepts.
• Strong knowledge of software installation and distribution technologies and methodologies.
• Experience with deploying and integrating through formal productive delivery channels, release concepts.
• Familiarity with VoIP, including deployment best practices, limitations and integration with third party systems.
• Knowledge of SIP and its benefits in both a multi-site contact center, as well as a branch office environment.
• Expert knowledge of IVRs, .Net, VXML and CTI applications in an integrated IVR environment.
• Advanced knowledge of troubleshooting platform and/or network issues in conjunction with broader efforts and cooperation with other technology teams.

To apply, please contact:

Hardeep Randhava
Ph: 973-598-3958
hardeep.randhava@collabera.com