CTI Telephony Solutions Integrator Job in Princeton, New Jersey US

CTI Telephony Solutions Integrator

TEKsystems has an immediate need for a CTI Telephony Solutions Integrator for a long-term contract role in Princeton, NJ. The Solutions Integrator will be responsible for the strategic evolution, oversight and project/tiered-production support of the contact center and branch office telephony. Responsibilities include: - Ensuring that enterprise platform solutions are implemented as scalable, high performance, fault tolerant and highly available to ensure no impact to up time availability as platforms and SLAs dictate. - Ensure platforms are maintained to current supportable versions and are in compliance with industry standards. - Ensure that platform configurations are suitably documented in team, shared and corporate repositories including AIT, E2E and share-point for team access. This includes application, server, firewall, network IP and touch-points for front/back end integrations with other systems. - Support and communication through the appropriate process/channels for Incident management. - Support and communication through the appropriate process/channels for change management of production systems. Candidate Qualifications: - Knowledge of telephony applications/platforms for PBX, ACD, IVR: Avaya ACM, Cisco CM, Tellme IVR, Advanced toll-free services. - Solutions Integration experience in the Enterprise contact center with all of the above. - Experience with the core Genesys CTI framework, CIM insights 7.x or higher in a multi-site environment. - Knowledge of development concepts and tools such as .Net, Vxml, GIS, GAD, Plat SDK, ActiveX, Genesys T-Lib based app. - Experience with the peripheral Genesys Suites, including WFM, CCA, Call Con, GVP, GIS, OCS and Info Mart. - Understanding of computer networking concepts. - Strong knowledge of software installation and distribution technologies and methodologies. - Experience with deploying and integrating through formal productive delivery channels, release concepts. - Familiarity with VoIP, including deployment best practices, limitations and integration with third party systems. - Knowledge of SIP and its benefits in both a multi-site contact center, as well as a branch office environment. - Expert knowledge of IVRs, .Net, VXML and CTI applications in an integrated IVR environment. - Advanced knowledge of troubleshooting platform and/or network issues in conjunction with broader efforts and cooperation with other technology teams. - Excellent verbal and written communication, interpersonal and customer service skills. - Strong organizational skills - Ability to work independently, taking initiative, displaying self motivation and dedication. - Ability to work in a team environment with a consistent process oriented methodology Join TEKsystems() and get your career on the fast track. As the leading technology staffing and services firm, we are passionate about deploying high-caliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented Technical Professionals with all levels of information technology and communications skills. TEKsystems knows that every professional has different needs, so we'll work together to determine a suitable benefits package. We offer options to our Technical Professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training. With a foundation as the nation's largest IT staffing firm, we've become a billion-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions. Allegis Group and its subsidiaries are equal opportunity employers. M/F/D/V