Cust.Relations Supervisor-2442 Job in Canton
If you are looking for a place where hard work and dedication result in success, where you're part of a team that promotes fun, passion, and opportunity, or where fulfillment is found in applying your creativity...this might be just the place for you.
And all this is more than just talk on a website. In December, 2006, the Boston Business Journal reported that Dunkin' Brands ranked # 2 in the 4th Annual Massachusetts Corporate Reputation Survey. Dunkin' Brands had the best finish for a consumer products company in the survey's four year history.
It's an amazing thing when we all come together - across brands and teams and miles - to create, inspire, balance, and succeed. When we're working together, we're learning, having fun, and growing as a team; it's an important part of what it means to work at Dunkin' Brands. If this sounds like what you've been looking for, search our job listings. We're waiting to hear from you.
Cust.Relations Supervisor-2442
Dunkin’ Brands, Inc. is a premier quick service restaurant franchisor with a leading position in the coffee, bakery and ice cream segments of the QSR category. With more than 16,000 points of distribution in 54 countries, and approximately 150 years of combined history, our brands are two of the most loved around the world.
Dunkin’ Donuts – the largest coffee and baked goods restaurant in the world, with loyal customers in 30 countries.
Baskin-Robbins – the world's largest hard serve ice cream franchise.
For more information, please visit www.dunkinbrands.com.
We are currently seeking a Customer Relations Supervisor to join the Dunkin' Brands team!
Purpose of Position
Recruit, train and develop talent to provide high caliber support to franchisees, restaurant crew and brand employees of Dunkin’ Brands.
Continuously coach, counsel and develop staff to successfully support brand products, promotions, and company initiatives.
The primary accountabilities for this position include:
· Recruit, train and develop high potential talent to successfully achieve team goals and provide talent pipeline for organization.
· Ensure excellent customer service is provided to all customers through daily coaching, counseling, monitoring and observation of staff.
· Effectively communicate and manage all performance goals and metrics for all direct reports.
· Ensure staff members acquire appropriate brand/product knowledge by continuously coordinating and conducting training, holding weekly staff meetings and daily communications.
· Effectively utilize tools and resources to manage workload and strive for continuous process improvement.
· Build and maintain a highly engaged team while maintaining a positive work environment.
· Effectively problem solve and identify root cause of issue trends and collaborate with internal business partners to raise awareness or resolve.
Select, engage, manage and develop a best in class team.
- Attract and hire people who will have a positive impact
- Create commitment and excitement around shared goals and value. Translate organizational goals into challenging individual performance goals and success measures.
- Set and communicate standards to ensure quality. Hold self and others accountable for actions and decisions
- Create an environment that values cultural diversity and other differences in the workplace. Create strong two way communication and dialogue
- Rigorously assess talent. Provide constructive, actionable feedback and coaching. Provide meaningful development plans and discussions. Regularly build development opportunities into each individual’s job
- Recognize and celebrate the contributions and achievements of others
- Utilize tools and support team workload management
- Recognize and celebrate the contributions and achievements of others
The qualifications for this position include, but are not limited to the following
:
Education/Experience
·
Bachelor Degree Required
· 5-7 Years of progressive business experience
· 1-2 Years Customer Relations Experience
· 2-3 Years Supervisory Experience
· Proven leadership ability in a team setting
· Proven ability of collaborating with others
· Superior communication (listening, verbal, written) and relationship-building skills
· Highly organized self-starter with the ability to work independently and coordinate/follow-up with multiple priorities, while managing time effectively and meeting deadlines.
· Ability to work under pressure, manage stress, and maintain a positive attitude.
· Experience in working effectively on cross-functional teams to achieve common goals
· Ability to deal with highly sensitive and confidential information and to think objectively, based on the larger picture.
· Experience in working effectively on cross-functional teams to achieve common goals
· Demonstrated ability to implement process changes with a positive attitude, clear communication and appropriate coaching.
To be considered for this position, please apply by clicking the link below. You can also view all jobs on our career site at https://careers.dunkinbrands.com .
Dunkin’ Brands, Inc. is an Equal Opportunity/Affirmative Action Employer, and considers all applicants without regard to race, color, religion, creed, national origin, citizenship status, gender, disability, genetic information, sexual orientation or veteran status.
We are committed to providing reasonable accommodation to applicants with disabilities. If you require a reasonable accommodation in the application or hiring process, please email Joanne Barnes, at Joanne.Barnes@Dunkinbrands.com and include the nature of your request, your name and preferred method of contact. Requests for reasonable accommodation are considered on a case by case basis. Any application materials submitted to Joanne Barnes will not be considered and she will not respond to any inquires made that are unrelated to requests for reasonable accommodation by individuals with disabilities.
To apply for the above position, please click on the following link :
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