Cust Sales & Serv Cntr Rep Job in Smyrna, Georgia US
Cust Sales Serv Cntr Rep
Job Summary Perform customer sales and support services under general supervision. Interact with the public to generate sales and assist in resolving billing and service concerns. Promote Charter products and services. Essential Functions of the position Create a positive end-to-end customer experience by demonstrating the Good Neighbor Values of being helpful, cooperative, trustworthy, responsive and resourceful. Interaction with the customer will be primarily face-to-face but may also include receiving and placing telephone calls to customers. Customer interaction will be for the purposes of discussing billing questions and service concerns; resolving non- payment of bills; assessing customer needs and promoting Charter products and services with tact and courtesy to existing and new customers While providing support for service questions regarding Charter products and services, identify opportunities to generate sales during the customer interaction experience. Troubleshoot and diagnose service complaints Generate and place new installation orders, service orders for disconnects and service changes generated from the customer; schedule appointments accordingly; prepare associated paperwork for work orders; process special requests for services (i.e., pay-per-view); input orders into computer system Responsible for researching customer complaints and processing billing adjustments by entering credits or other adjustments into the computer records for the customer's account Perform customer counter functions including receiving cash and hand delivered payments from customers and entering payments into the billing system Adhere to all cash handling policies and procedures Accurately process daily payments and balance cash drawer Track, issue and receive cable telecommunications equipment Actively engage in training through Charter University and other training programs Perform other duties as may be requested by supervisor Preferred Qualifications Knowledge of basic math skills Knowledge of all functions and related tasks in the area of customer relations Knowledge of cable television and telecommunications products and services Knowledge of office procedures Knowledge and ability to use personal computer and software applications (i.e. word processing, spreadsheet, Cable billing systems) Knowledge and ability to use the following office equipment: computer, telephone, copier, fax, 10 key adding machine, calculator Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner Ability to use influence and participate in the sales process Ability to accurately handle cash transactions, count change Ability to use professional presentation skills Ability to work independently Ability to prioritize and organize effectively Ability to lift up to 25 lbs. Ability to reach with hands and arms, to bend, to talk and hear, and to read and use a computer Ability to use, handle, and manipulate objects such as paper, pencils, keyboards, and mouse Ability to work while seated or standing for prolonged periods of time Vision ability: close vision, peripheral vision, and ability to adjust focus Education High School Diploma or equivalent Related Work Experience Customer Service work experience ? 1 yr Sales experience ? 1 yr Certifications and/or Licenses Meet sales and customer service training or equivalent certification requirements Working Conditions Office environment Exposure to moderate noise level