Cust Sls & Svc Rep-rtl (safe) Job in Goleta, California US
Cust Sls Svc Rep-rtl (safe)
Provides prompt quality customer service along with support to Bankers and store management. Performs wide range of services including document preparation, account servicing/maintenance (account reconciliation, address change, stop payments, account closings, transfers, notary, processing check orders), and problem resolution. Solicits new accounts and cross-sells products and services. May follow-up on Teller referrals and may have teller responsibilities. May spend up to 40% of time on sales and up to 40% time on cash transactions. This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations.?Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Basic Qualifications: 1+ year customer service experience Minimum Qualifications: Demonstrated sales and/or referral skills. Previous experience in assessing customer needs. Previous cash handling experience. Demonstrated use of computer skills; excellent communications skills. Ability to work a schedule that includes working weekends and some holidays. This position requires S.A.F.E. registration at the time of employment. The Nationwide Mortgage Licensing System (NMLS) web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position. Normal work schedules typically fall between 7AM - 6PM. Preferred Skills: Previous experience in retail sales or the financial industry. Previous experience meeting customer satisfaction goals. Multilingual speakers are encouraged to apply.