Customer Account Co-ordinator
12 Month fixed contact for a experienced Account Co-ordinator working in a Customer Operations Team firmly believes in going that extra mile to keep customers happy and provide a service that reflects the quality of our products they provide..
The role encompasses all elements of customer operations but focuses mainly on liaison with the Customer Head Office and supporting the Account Manager
Key Tasks and Responsibilities
• To coordinate and project manage from inception to completion, the various multi-product activities within the customer account
• To work effectively with fellow Coordinators, Administrators, Account Managers and Directors
• To develop a sound knowledge and understanding of all aspects of the customer account
• To provide a direct point of contact for the customer buying teams, building strong working relationships to the benefit of both working parties
• To efficiently action emails and telephone requests from the above teams
• To attend internal and external meetings as required and to follow up on any relevant action points
• To liaise with relevant buying departments in respect of purchase orders, allocations, quantities etc, in order to ensure all project deadlines are met
• To provide a central point of contact in relation to all ongoing customer specific projects and activity
• To provide product information and to coordinate sample requests for customer buying teams
• To ensure that customer orders and allocations are processed efficiently and within the appropriate time frame
• Extensive knowledge of Microsoft Excel, Word, Access and PowerPoint
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