Customer Account Manager Job in Hertfordshire, London Uk
Position ID:SA1010
Job Category:Customer Support/Client Care
Type:Full Time, Employee
Salary:22,500.00 - 22,500.00 GBP /year
Our client; A leading provider of information services are currently looking to recruit a Customer Account Manager. The successful candidate will have a proven account management background within a customer service environment.
The overall responsibilities of the position will consist of;
Looking after a portfolio of customers, managing their day to day requirements and development. The successful candidate will be communicating with customers both verbally and in writing, presenting logical and clear solutions. Educating and coaching customers regarding their accounts, strive for 100% customer account retention and 100% performance against the companies service level agreement. Customer loyalty and account growth is essential to the role as well as the companies product evolution and development.
Building and maintaining excellent working relationships with customers is essential to this position.
Key skills required:
Proven account management experience
Strong customer service background
Proven ability to manage and develop customer accounts
Customer service focused
This position would suit an individual who is extremely passionate about their portfolio of customers which they are looking after on a day to day basis. An individual who is highly motivated and driven, with a calm, pleasant, polite, helpful attitude.
This position is to start immediately!
Attractive salary and benefits on offer