Customer Account Representative / 11-6908 Job in Scranton 18610, Pennsylvania Us
Sanofi Pasteur in the USA is a leader in the research, development, manufacture, marketing and sales of vaccines and immunological products because here we clearly see a better tomorrow for all mankind.
We have a wide range of vaccines that protect against 20 diseases, but we believe there is still much work to be done. On every continent there exists viruses and bacteria, and we won’t rest until they are eradicated and all people can live healthy, full lives. We’re confident we can achieve our goals. As a subsidiary of Sanofi Aventis, the global pharmaceutical corporation, we have access to the resources needed to continue our boundary-breaking innovations far into the future.
Our US site is located in Swiftwater, Pennsylvania, among the scenic Pocono Mountains, sanofi pasteur is housed in state-of-the-art facilities on a 269-acre campus. It is here that our multidisciplinary teams of 1900+ professionals work together to develop and provide new and improved immunological products. Our company is comprised of three global functions: Research Development, Industrial Operations, and Commercial Operations, as well as seven support functions: Communications, Corporate Development, Finance and Purchasing, Human Resources, Information Solutions, Legal and Corporate Affairs, and Public Policy.
For those who wish to make a difference in the world by aiding in the development, production or marketing of vaccines that are critically important to public health, sanofi pasteur offers superb opportunities. Our modern research, production and administrative facility attracts exceptional talent from businesses and universities around the world. Our location offers our people the best of outdoor living close to the cultural, culinary and recreational attractions of Philadelphia and New York City.
sanofi pasteur US is a place for those who desire a challenging and rewarding career without compromising their quality of life. If you have the passion, desire, ambition, vision and talent we’re looking for, we invite you to explore our opportunities and to apply online at: www.sanofipasteur.us
Position Description:
The position is responsible for providing project-based support for a number of sales and marketing inititatives which will change on a regular basis. Projects could include market research, contingency call support, exploring non-traditional sales venues, and providing sales support to sanofi pasteur. Also responsible to develop and maintain contact with the Company's customer base in providing the primary conduit for communication and sales details.
MANAGE OVERFLOW OF THE COMPANY'S TELESALES
- On an as needed basis, sell the full array of vaccines and other products as required both outbound and inbound in order to assist the business in meeting its sales goals. Need could be the result of sudden call volume increase, promotional activities, product launches, etc. Seasonally contact customers to confirm Fluzone orders.
EXPLORE NON-TRADITIONAL SALES CHANNELS THROUGH MARKET RESEARCH/CUSTOMER PROFILING
- Follow through on various prospective sales channels by making test calls, researching product market, etc. Conduct customer profiling on a variety of topics to include reviewing non-repetitive customer for certain products. Prepare and provide customer specific reports as requested.
EMERGENCY/BUSINESS CONTINUITY SUPPORT
- Take all inbound and make outbound sales calls in the event of an emergency or business closure at the home office.
COOPERATIVE SALES PERFORMANCE
- To meet the vaccines, injectables, and supplies sales objectives within accounts assigned by meeting or exceeding monthly sales objectives and annual target dates.
MARKET AND PRODUCT KNOWLEDGE -
Objective: To continually acquire, maintain and expand personal understanding of our markets and competitors.
Expectations:
- Actively engage in self-development through practical experience.
- Provide complete, logical and knowledgeable presentations on our product and offerings.
- Consistently investigate market conditions, potential competitive activity and product acceptance/ rejection in order to keep the appropriate parties advised.
- Follow the priority and protocol for Market Research and account profiling questions.
CALL AND CONTACT ACTIVITY
- Using the Territory Business Plan to establish and implement optimum call and contact frequencies which leads to the achievement of sales and activity objectives.
Expectations:
- Maintain call routing which enables equitable distribution of calls based upon greatest potential.
- Follow a daily sales call plan to give objective-driven sales presentations to Vaccine, Injectables, and Supplies decision-makers and decision influencers.
- Routinely place outbound calls to potential decision makers which build an ever-increasing number of positive business relationships with each.
- Utilize the promotional and clinical materials provided to follow up each qualified contact.
- Monitor daily call activity performance versus agreed-upon call activity performance standards and adjust as required to ensure increasing success.
COOPERATIVE TERRITORY BUSINESS PLANNING
- To gather the information required to analyze the territory sales potential and set realistic, attainable account sales objectives.
VaxServe is an equal opportunity employer M/F/D/V.
Qualifications:
Bachelor's degree required.
Total related experience - 2 - 4 years.
Demonstrated success in providing excellent customer service to large and complex accounts.