Customer Accounts Manager
About Aaron's
Aaron's, Inc., is publicly traded on the NYSE under the symbol AAN, with over $2.7 billion dollars in annual revenues. Founded in 1955, Aaron's is the nation’s fastest growing retailer of furniture, appliances, computers and electronics with over 1,800 plus stores. Aaron's Sales Lease Ownership, Rimco, Custom Wheels and Tires, Aaron's Office Furniture, Woodhaven Furniture Manufacturing and our Franchise Group are a few of the operating divisions that make up the Aaron's family of businesses.
Aaron’s is looking for Highly Competitive, Sports Minded individuals to join our Winning Team as we continue grow. At Aaron’s you will find a highly competitive and rewarding work environment with unlimited growth potential. If you think you have what it takes to compete in this highly competitive environment APPLY TODAY!!!
Immediate Opportunities available for:
Customer Accounts Manager - Ashland VA
A Conscientious Customer Accounts Manager: Bilingual is a Plus - Qualities includes: High Energy - Enthusiasm - Good Communication Reflexes - Persuasive- Finishing Ability - Coaching Ability - Bravery in Attempting Challenges - Assertive - Adaptable - Composure - Team Responsibility - Integrity - Professional Stamina with the ability to Lead.
A Dynamic individual who has the PASSION for delivering the Highest Level of Customer Service and produce RESULTS! At Aaron's we are excited about our next level of SUCCESS, so if YOU fit the description JOIN US TODAY!
Basic Function
Manages the Customer Accounts Department, which is responsible for the renewal payment process. Responsible for achieving company standards on non-renewal closing percentages.
Reporting
Reports directly to the General Manager
Primary Responsibilities
- The Acquisition and Maintenance of Customers
- Monitor and recommend payment frequency changes to the General Manager
- Immediate contact of all customers who have not renewed their lease agreement(s)
- Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
- Document all customer promises and update customer information in the store computer system
- Monitor the accuracy of customer classifications according to customer payment history and habits
- Payment frequency changes to General Manager based on customer payment history
- Maintain updated accurate customer information
- Clean and certify merchandise in the Certification Zone for all items personally returned
- Complete and maintain weekly truck maintenance sheet and route sheets daily
- Supervise, develop and schedule the activities of Accounts Advisers
- Recommend the use of extensions and rebuilds to the General Manager for endorsement
- Confirm customer identification, collect money and obtain customers' signature on lease agreements CAM is second up on this process
- First up to help set and achieve renewal goals
- Update goal board daily
- Facilitate non-renewal returns authorized by GM
- Review and close lease agreements with customers as 2nd up
- Other tasks as assigned by management
Position requires
Position routinely requires lifting, loading, and "dollying" merchandise 50-300 pounds
All skills necessary to effectively perform all functions in the store
Good communication and interpersonal relationship skills
Strong telephone etiquette and skills
Good organizational skills
Professional appearance
Good driving skills
Pre-employment
Satisfactory MVR (driving record), D.O.T. physical and drug screen, criminal background investigation with job performance reference check and required testing.
Additional Information:
- Travel Percentage: 25%
Aaron's can offer you:
- Incentive Bonuses
- Group Medical Dental Coverage
- Vacation, Sick and Holiday Pay
- On-going Training and Development
- Vision Plan
- Associate Tenure Program
- Referral Bonus
- Life Insurance
- MATCHED 401K plan
- Direct Deposit
- Sundays Off
- Associate Discount Purchase Plan