Customer Assistance Associate/Collector I – Newark, DE
Customer Assistance Associate/Collector I - Newark, DE - 05/07/12 : 1200012855
From outstanding career opportunities and advancement, to promoting a healthy work/life balance through special benefits and programs, Bank of America supports associates in achieving their dreams professionally. Bank of America is an Equal Opportunity Employer, M/F/D/V. Customer Assistance Associate/Collector I - Newark, DE - 05/07/12 : 1200012855 Description Job Description: As a Bank of America Collector you would be responsible for assisting Bank of America Credit Card customers who are experiencing financial stress. As an entry level associate, you will be working with our customers in making the appropriate payment arrangements to assist their current financial needs. The Collector will make outward contact attempts to customers who are delinquent on their payments to educate them on their account terms, secure payment and determine the reason for their delinquency on their consumer loans. The Collector will progress through various delinquency stages and work with customers that are extremely behind on their payments, negotiate full balance repayment and promote repayment programs or settlement plans. As a Collector you will manage an established book of accounts using an automated collections system and/or autodialing system. This is a position in a very high volume call center environment. Collectors average 80+ outbound calls per day using an auto dialer telephone system. Collectors also work within a structured team setting. Associates are expected to work their scheduled shifts and adhere to our attendance guidelines in order to ensure that we can provide excellent service to our customers. Collectors are also responsible for discussing personal financial information, negotiating payment terms and will be required to navigate through multiple computer applications to provide the best solution for our customers. Compensation Owned Job Description: The Collector I works in the Collections/Risk Operations environment and is typically aligned with the routine outbound collections calling process and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing and other loss mitigation or recovery activities. Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or autodialer. This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts. Understands and educates customers on account terms and alternate payment programs and methods. Navigates a computerized data entry system or other relevant applications. Qualifications Required Skills: Customer contact experience Excellent oral and written communication skills Strong negotiation skills Excellent organizational skills Ability to multi-task Must be able to work in teams Self-motivated and results-oriented Desired Skills: College degree or current college enrollment preferred Basic computer and MS Windows experience Apply