Customer Assistance Center Specialist
Customer Assistance Center Specialist - Creve Couer, MO
Responsible for meeting with customers experiencing financial hardship in a face-to-face environment in order to assist them with loan modifications for mortgage loans and repayment options on all types of credit products including HELOC, credit cards, auto loans, and personal loans. Provide excellent customer service. Resolve diverse issues. Present solutions based on individual customer's needs. Communicate realistic customer expectations. Discuss alternative exit strategies. Create, maintain and track customer files pertaining to modification process milestones with significant follow-up required. Exchange information on pending matters and escalate issues to appropriate business partners as directed. Implement procedures to meet production deadlines. Serve as a liaison to administrative areas within the bank. Manages relationships within the internal department and with business partners. Adapt to an ever-changing, fast paced environment. Ensure compliance with federal laws and company guidelines in order to minimize loan losses and legal concerns. Attend outreach events in local market. Responsible for other related tasks as directed by management. May travel to remote locations in order to assist with other offices or support events. Must be a detail oriented problem solver who values teamwork and embodies the Bank of America spirit and customer delight principles.