Customer Care Agent Job in Fargo, North Dakota US
Customer Care Agent
Share with Facebook Friends Upload Resume Email It Save it | Follow Company Start New Search Job Overview Company: Spherion Staffing Services Base Pay: $11.00 /Hour Other Pay: EmployeeType: Full-Time Industry Type: Other Great Industries Required Education: 4 Year Degree Location: 1450 25 Street S 25 St S Fargo, ND 58103 ( Map it! ) Loading map ... This push pin is only accurate to city level . It does not reflect the exact job location. Contact: Crissa Grabar Phone: 701-298-8300 Fax: Not Available Ref ID: 1001387017 Visit Us www.spherion.com Customer Care Agent Report It Job Description: Objective: A Customer Care agent works as part of the Operations Team. Daily tasks consist of processing questions via phone, email and chat. Additional responsibilities include order processing for partners and customers. Essential Job Responsibilities: Utilize troubleshooting skills to research questions, processes, and policies using multiple resources with special attention to detail Communicate using high level customer service skills to handle high pressure situations in a fast paced work environment Resolve customer conflicts through customer recovery using positive complaint handling management Organize multiple tasks using time management and prioritization skills Navigate between multiple systems Providing resolutions through oral and written communication via phone, email and chat Willing to accept challenges and additional responsibilities Take accountability for all responsibilities Ability to work both independently and in a group environment Contribute ideas to improve processes, quality, and other business functions Job Requirements: Applicable Education and Skills: 4-year Business degree or relevant work experience required Willingness to work extended shifts during seasonal/cyclical peaks Ability to prioritize multiple tasks Detail oriented Capable of working independently and in a team environment Strong problem solving and troubleshooting skills Excellent verbal and written communication skills Experience with retail order processing preferred Knowledge of MS Office products including, but not limited to MS Word, MS Excel, MS Outlook, and MS PowerPoint Able to learn quickly and apply knowledge Comfortable asking questions Adaptable to change Familiar with adult learning and training styles Able to organize and facilitate presentations Position is Fulltime, TTH Monday ndash; Friday 8a- 5p with some OT required Pay $11/hour To be considered, please apply online at www.spherion.com/fargo when prompted for a recruiter code, use R45520015087. If you have any questions, call 701-298-8300 and ask for Karen About Spherion A staffing leader with more than 60 years of job placement expertise, Spherion helps 170,000 talented individuals find rewarding administrative, clerical, light industrial and contact center positions every year.