Customer Care Consultant
Customer Care Consultant: On-boarding Retention
6 month contract
CommSec
Commonwealth Bank Place location
- Excitingnew team and opportunity
- Extensive and thorough training provided
- Monday to Friday
- No weekend work
Business and Private Banking (BPB) is one of five client-facing businesses within the Commonwealth Bank and provides wealth and relationship management for the Bank's premium personal, business and corporate clients.
Equities Margin Lending (EML) consists of CommSec, Colonial Geared Investments and Core Equity Services.
CommSec as a market leading business continues to provide a high level of exceptional customer service to complement our products and services. We have identified a need to continue this objective and advance ourselves aligning various strategies to increase our business and our performance. To do this we have created a new team to provide assistance and guidance to our customers through the application process. The purpose of this team is to provide a high level of service, accuracy and expertise to our customers ensuring the application process is streamlined and our service is of incomparable quality and efficiency.
This newly created role will see you be an integral member of this team. Your proactive attitude and enthusiasm for providing exceptional customer service will ensure you maintain high quality outcomes along with the ability to deliver a reliable service and be accountable for those outcomes.
Your responsibilities will include:
- Taking inbound Customer Service calls
- Making outbound calls to rectify problems and offer solutions
- Assisting Clients in a professional manner at all times to ensure a high level of client service and satisfaction
Ideal Candidate:
- Call Centre/Customer service experience (minimum 2 years)
- Demonstrated performance working in a KPI/targets driven environment
- Tenacity in a repetitive, structured environment
- Excellent Communication and Interpersonal skills
- Experience working with complex internal computer systems
- Knowledge of Equities products desirable
To excel in this role you will have a passion for delivering exceptional customer service to clients with a positive attitude at all times. You will be tenacious, resilient and thrive working in a fast paced team environment.
This is a great opportunity to develop this role and grow your career with a market leading organisation. If you have a CAN do attitude with the tenacity to take the business to the next step - apply NOW!
Advertised:
12 Nov 2013 Aus. Eastern Standard Time
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