Customer Care Rep 1 Job Job in San Antonio, Texas US
Customer Care Rep 1 Job
Job Description: Position Summary: The start date for this position will be 5/14/2012 The Customer Care Representative, via telephone, will provide excellent service to customers by answering their questions, supporting our products, and recommending new products that make their lives simple and easy. Representatives support all products for Time Warner Cable customers in a high volume call center environment. Hours: 40 hours a week, shifts will vary, must be available to work evenings, weekends, and some holidays. Overtime may be required. Work is closely supervised and reviewed for completeness and accuracy. Essential Job Functions: 1. Provides quality service to customers via phone in account activation, maintenance, billing, problem solving, modification, enhancement and, when required, de- activation. 2. Activates new accounts as well as upgrades, downgrades, disconnects and reconnects service. Answers any billing questions, informs customers of billing and installation procedures and processes payments. 3. Sell our services and features to meet defined sales objectives/goals. 4. Handles routine customer service calls and carries out fundamental customer service tasks. When non- routine issues arise, selects from clear cut courses of action for next steps or escalates. 5. Operates computerized systems to record data, make corrections or complete required follow up. 6. Solves customer problems within company service policies and guidelines, utilizing approved procedures. 7. Schedule service installation and record account comments on a daily basis in order to maintain accurate records of transaction and capture important customer data for measurement. 8. Perform other duties as requested. Job Requirements: 1. Knowledge of all functions and related tasks in the area of customer service. 2. Ability to work well under pressure and remain calm and professional through stressful or ambiguous situations in order to objectively interpret information. 3. Ability to work independently to resolve customer inquiries, problems, or complaints. 4. Ability to adapt communication styles and interact well with a large and diverse group of employees and customers in order to complete tasks. Preferred Qualifications: 1. Previous experience working with multiple software applications preferred. 2. Bilingual Preferred ? English/Spanish Education/Experience: High School Diploma/Recognized Equivalent or minimum five (5) years of directly related experience required FCC Unit_TWC: 5675 Controlling Establishment ID: 00131 - New Braunfels Nearest Major Market: San Antonio Job Segments: Bilingual, Call Center, Call Center Representative, Customer Service, Customer Service Representative, Sales, Technology, Telecom, Telecommunications