Customer Care Representative
Faneuil, Inc. is recognized as one of North America's leaders in providing customer contact and back-office processing solutions for a variety of clients. With unparalleled industry expertise, Faneuil fully supports end-to-end solutions that build success through effective customer care management and unique value-added features and applications.
For more information, please visit http://www.faneuil.com . Final candidates for this position will need to successfully complete criminal background, and drug testing.
JOB DESCRIPTION
We are currently hiring for Part Time SunPass Customer Care Representatives to provide world class customer service in our ‘State of the Art’ facility. We are conveniently located off the Turnpike on Glades Road in Boca Raton, FL. Under the general direction of the Program Manager, this position is responsible for answering and assisting callers regarding transportation matters with the state of Florida. Ideal candidates come from the retail, financial, or call center industries and have worked in collections or inbound customer care. We are interested in professional, people focused candidates with the ability to listen, empathize with customers, follow directions, and accept constructive criticism.
JOB RESPONSIBILITIES
- Provides efficient and effective service to customers and prospects on all Patron based services on a variety of inquiries and customer needs.
- Maintains sincere interest in providing World Class Customer Service.
- Understands customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction.
- Exercises independent thinking in meeting customer expectations.
- Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the SunPass image.
- Identifies and reports problems such as system or telephone access.
- Demonstrates a commitment to learning quickly and effectively applying knowledge.
- Demonstrates a commitment to supporting a productive, positive work environment
QUALIFICATIONS
- Candidates must have ability to interact directly with customers in high volume in-bound call center environment. Must have high school diploma or equivalent
- Minimum of 6 months prior customer service experience
- Excellent computer skills
- Previous call center experience preferred
- Bilingual a plus
Benefits include:
- Paid Training
- Paid Personal Time Off
- 6 Paid Holidays
- Annual Merit Increase
- Base Salary Performance-Based Bonuses
- Employee Referral Program Incentive
- Excellent Medical, Dental and Pharmacy Coverage
- Tuition Reimbursement
- SunPass Non-Revenue Transponder @ 6 months (for commuting to and from work)
Work Schedule: Monday - Friday, 1:30PM to 7PM
ADA Compliance:
Physical Ability
Ability to communicate orally with management, and other co-workers, both individually and in front of a group is crucial. Regular use of the telephone and e-mail for communication is essential.
Sitting for extended periods is common. Hearing and vision within normal ranges is essential for normal conversations, to receive ordinary information and to prepare or inspect documents.
No heavy lifting is expected. Exertion of up to 10 lbs. of force occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines.
Sensory Requirements
Some tasks require oral communications ability and visual perception and discrimination.
Environmental Factors
The job is performed indoors in a traditional office setting. Activities include extended periods of sitting and extensive work at a computer monitor and/or calculator.
Only candidates who meet all of the minimum qualifications of the position will be interviewed.
Faneuil, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Faneuil, Inc. will provide reasonable accommodation(s) to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.