Customer Care Representative Job in Allentown 18106, Pennsylvania Us
Summary: The primary role of the Customer Care Representative is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy that will lead to greater retention of preventative maintenance contracts, higher revenue per customer and ensure greater customer satisfaction.
Duties and Responsibilities:
- Manage all retention activities within an assigned service agreement customer base of $3M-$3.5M. Responsible for retention, customer satisfaction and growth within the customer base
- Deliver increased sales against an assigned quota
- Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.)
- Interface effectively with district operations to deliver and improve service delivery
- Determine customer needs and develop sales strategies to meet those objectives
- Report progress and metrics to operation and corporate teams on a weekly and monthly basis
Requirements:
- Highly motivated and success driven
- 2+ years of sales and/or customer service experience with a similar product, service or industry
- Excellent communication skills and ability to quickly qualify opportunities
- High degree of self-discipline
- Independent, creative thinker
- Ability to sell intangible services
- BA, BS or similar degree highly preferred
November 16, 2011
• Tags: Customer Care Representative Job in Allentown 18106, Pennsylvania Us • Posted in: General