Customer Care Representative Job in Billerica, Massachusetts US
Customer Care Representative
Job Description Job Number: 1514727 Business GE Energy Business Segment: Energy - Oil Gas About Us: GE looks for innovation everywhere. What do you see? For more than 125 years, GE has been respected for its performance and innovative spirit. GE people worldwide are dedicated to turning imaginative ideas into leading products and services that help solve some of the world's toughest problems. Posted Position Title: Customer Care Representative Career Level: Experienced Function Customer Service Function Segment: Call Center Services Location: United States U.S. State, China or Canada Provinces: Massachusetts City: Billerica Postal Code: 01821-4111 Relocation Assistance No Role Summary/Purpose: The Customer Care Representative will: Essential Responsibilities - Manage price / delivery inquiries, formal quote requests, sales orders, and service orders. This includes processing, expediting, problem solving and basic technical support - Coordinate product deliveries between four production sites worldwide - Create and maintain relationships with customers and account managers - Receive and resolve and/or escalate customer issues and inquiries - Maintain a customer focus while working in a fast paced numbers driven environment - Meet and/or exceed all customer requirements in addition to departmental metrics Qualifications/Requirements: - High School Diploma / GED - Minimum of 3 years of customer service experience Additional Eligibility Qualifications GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen. Desired Characteristics - Experience with MFG Pro - Experience working in a technical environment - Experience with SAP - Experience with Salesforce.com - Experience working with FAR/DFARs - Experience working with government entities and government sub-contractors - Six Sigma Green Belt Certified (GE Employees Only) - College Degree - Customer Focus - Excellent problem solving skills - Interpersonal and communication skills - Ability to multi-task and succeed in a fast paced environment - Detail Oriented - Professionalism to interact with internal and external customers - Promotes and works well within a team atmosphere and practices shared values - Strong organizational skills - Computer proficiency (ex. Microsoft Office) Why join one great company when you can join many? We are more than 280,000 people with jobs that range from biochemist to finance specialist to wind energy engineer. Were passionate about making life better with new ideas and technologies. Were diverse, supporting our communities in more than 140 countries. Experience personal growth and competency development as part of the GE team. GE Energy is leading the field in the development, implementation and improvement of the products and technologies that harness our resources such as wind, oil, gas and water. GE Oil Gas is a world leader in advanced technology equipment and services for all segments of the oil and gas industry, from drilling and production, LNG, pipelines and storage to industrial power generation, refining and petrochemicals. We provide pipeline integrity solutions, including inspection and data management, and also design and manufacture wire-line and drilling measurement solutions for the oilfield services segment. GE Oil Gas employs more than 12,000 people worldwide and operates in over 100 countries. By working closely with our customers to execute, we deliver innovation when it's needed most - today. Be part of the innovation now! GE Energys dynamic Measurement and Control Solutions business provides solutions to maximize the economic performance of its customers operating assets through innovative and advanced measurement, sensor-based and inspection technologies, data collection, information management, decision support and control expertise. Its portfolio includes six major product lines, which lead in delivering accuracy, productivity, safety, and bottom-line benefits to customers in many industries, including oil gas, power generation, aerospace, transportation and healthcare. The Measurement and Control Solutions business was recently formed with the combination of the GE Sensing Inspection and Optimization Control businesses. It is a truly global business, with offices in 60+ countries and approximately 7000 employees worldwide. (www.ge-energy.com/oc) and (www.gesensinginspection.com) To stay connected with exciting news and the latest job opportunities from Aviation, Energy and Transportation, follow us on twitter: @geconnections