Customer Care Sales Coach(Sales Coach
Customer Care Sales Coach(Sales Coach - Customer Care)
Customer CARE - Houston West Division / Houston Region Tasks: - Designs and implements process improvements in partnerships with related departments to maximize resources and improve operational efficiencies. - Provides reports and analysis of Key Performance indicators and other operational metrics on a routine basis. - Assists leadership in the identification, prioritization, planning development, coordination, support, and execution of high impact plans for effective and sustainable cost savings. - Evaluates and implements new methods and techniques for operational improvement. - Provides customer service leadership with regard to all facets of customer contact and operations analysis. - Consistent exercise of independent judgment and discretion in matters of significance. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. - Other duties and responsibilities as assigned. Requirements Requirements: - Bachelors Degree or Equivalent - Business - - Generally requires 5-7 years related experience Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer.