CUSTOMER CARE SPECIALIST-PHOENIX Job in Phoenix, Arizona US
3 CUSTOMER CARE OPENINGS-PHOENIX!
MON-FRI-8-5PM
JOB SUMMARY:
•100% customer satisfaction 100% of the time.
•Educate policyholders on temporary housing services.
•Initial calls to policyholder who need long term housing.
•Ensure customer satisfaction by prompt and proper resolution of questions, issues and problems via email and telephone communication.
•Main point of contact for policyholders who are in long term housing.
•Provide information and education to customers throughout process.
•Answer incoming phone calls.
•Take Housing Requests.
•Occasional Coordination of housing extensions and move outs.
•Survey calls
•Input and maintain accurate records and customer details
•Occasional Overflow Hotel assistance.
•Return all voicemails within 2 hours or less.
•Emails to be answered the same day they come into inbox (unless out of office).
•Follow up with policyholders regarding Move Ins and occasionally Move Outs.
•Prepare documents such as Notices to Vacate, Hotel Stay Agreements, Temporary Housing Agreements, Credit Card Authorizations, and other contracts in accordance with policies and procedures.
•Abide by state real estate regulations in providing proper notices.
Minimum Qualifications:
•Stable work history with excellent attendance.
•Strong work ethic
•Ability to set, meet and exceed goals.
•Intermediate computer experience - MS Word, Outlook, Excel.
•Effective interpersonal and communication telephone skills.
•Sense of urgency and deadline oriented.
•Proven superior customer service skills.
•Ability to consistently meet established standards for quality and productivity.
•Ability to remain calm and professional during stressful situations.
•1-2 years customer service experience in healthcare or banking preferred!!
Please email your resume to gloria.johnson@manpower.com if you meet the above requirements!
