Customer Care Team Leader Job in Cheektowaga 14225, New York US
Our innovative and well-established client is a leading distributor of specialty excess and surplus insurance products and services, is looking for an experienced Customer Care Team Leader to join their team. The Team Leader responsible for supervising daily activities, workload, and production. Additionally the selected individual will be responsible for training, development, and process improvement within a very technical, task-driven department. Duties for this role will include but are not limited to:
· Supervising the day-to-day activities of all Customer Care Unit (CCU) employees, including work flows, tasks, projects, and all processes to meet and exceed customer expectations.
· Manage team of CCU Representatives/Policy Processing Associates to include all supervisory duties such as interviewing, coaching, and performance evaluations
· Maintaining high levels of customer service and low error rates in the Department
· Processing high-volume of transactions with a high level of accuracy in addition to supervisory responsibilities.
Requirements:
The successful candidate will possess strong leadership skills and must have significant supervisory/management experience, including the ability to manage multiple employees with diverse responsibilities. Candidates must also have excellent communication skills, strong computer/technical abilities, with exceptional problem solving and organizational skills. Ideal candidates should also be detail oriented, be able to multi-task, and be focused on working very efficiently. The successful candidate will take initiative, lead by example, mentor employees, and motivate themselves and their employees to continuously improve.