Customer Consultant Kingshill
Financial Customer Consultant
Permanent Full time Role, Based in Kingshill Maidstone
£17,000 plus uncapped bonus scheme
Company Overview:
- Purchase portfolios of debt (normally accounts that are in arrears) from high street banks and major lenders. Negotiate repayment of debt .
- Prides themselves on a different approach to traditional debt collectors; their ethical standards are high and a customer service approach is used when contacting debtors
- Strong company belief in treating customers and employees ethically and investing in their people which is proven by Investors in People Gold status accreditation (enhanced above standard IIP)
- Ranked in the top 100 Sunday Times Best Companies to work for in the UK 2013 survey
- A continually growing, which is why they are recruiting!
The Customer Consultant role:
- Role is 100% telephone-based in a vibrant and exciting call centre environment
- You will work within a collection team of 12 Customer Consultants and be looked after by your own Team Leader. The team then belongs to a collection floor of 150 people
- You will be responsible for handling customer calls both inbound calls and outbound calls made through an automated dialler
- You role will consist of speaking to customer in different financial positions and tailor make repayment plans to help them aim to be debt free
- There are compliance regulations and a high level of customer service expected with the role
- 36 hours per week, shift based,
- Currently two shift patterns 07:45 – 14:30 one week, 14:15 – 21:00 the second week (Monday to Friday) with every other Saturday worked 08:45 – 13.30 hours
- It is a fast paced environment and is covered by key performance metrics that support you in your role
Rewards Benefits:
- Basic salary of £17,000 pro rata plus a generous bonus structure
- Bonus is based on individual targets and is uncapped
- Award winning recognition scheme: Platinum, Gold, silver and bronze performers in Customer Operations Department
- 22 days annual leave + 2 additional days 8 statutory bank holidays (increasing in line with LOS up to 27 days + 2 add days)
- Subsidised café on site and vending machines available if cafe is closed
- Every Friday and Saturday is dress down day. The dress code on these days is casual so employees are not required to wear business professional dress.
- Extensive Credit Services Association (CSA) accredited training programme
- Good opportunities for career progression
If you would like to find out more about this interesting rewarding opportunity contact Samantha Beadle on 01622 235684
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