Customer Engagement and Policy Manager
I am currently working with one of the UK's leading utilities providers on an exciting management job opportunity based in their Bath office.
Working as part of the management structure, you will be accountable for proposal and challenging policies and best practice relating to customer satisfaction and communications of changes internally and externally.
Escalating key data to the business through line management, your remit will be to manage all customer communications relating to policy, ensuring consistency and compliance, and overseeing any change to policy which could effect external bodies. You will challenge service provision best practice, and work with your operational teams to implement strategy.
Ad hoc projects will be a major part of your role, as will continued analysis of external providers through research and feedback. You will strive for improvement and appropriate change through the commitment of internal, and external stakeholders. You’ll be accountable for budgets and efficiencies, so regular and ongoing scrutiny of affordability and spend is a key aspect of the role.
To be successful, you will have an impressive and demonstrable career in operations, ideally within a utility organisation, You will be an accomplished project manager, and possess the ability to motivate and inspire those around to achieving common goals. At least 5 years experience within a customer focused environment is essential, and you will have a sound understanding of working in a regulated and compliance driven arena.
Working closely with Senior Management, you will be required to demonstrate your strategy planning ability, highly organisational and interpersonal skill set, and have a recognisable talent for the planning and execution of major projects within a regulated and competitive environment.
In return you will receive a competitive salary, Pension and Life Insurance
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