Customer Engineer
Customer Engineer – Wilmington, DE – 3rd Shift
REQ# 2703
Founded in 1969, privately held Datacard Group is the world leader in secure ID and card personalization solutions. Our portfolio includes systems for high-volume card issuance, card delivery, secure ID issuance and passport production, plus extensive service and supply offerings. These best-selling systems and solutions are used to issue more than 7 million financial cards and identification documents each day. Datacard Group serves customers in 120+ countries and has implemented government identity programs in more than 65 countries worldwide.
The Customer Engineer will provide field technician support to our customers in the Wilmington, (Newark/Christiana) DE area. They provide both preventative and emergency maintenance, and ensure the equipment at customer sites is in proper working order. The Customer Engineer will perform the accountabilities detailed below and other duties as assigned.
Responsibilities:
- Deliver high quality preventative and emergency maintenance services on Datacard equipment
- Diagnose and understand equipment problems
- Work with a high degree of autonomy with the ability to test, diagnose and resolve issues
- Utilize Oracle or equivalent ERP platform in use by Datacard to maintain proper inventory levels, resolve issues, and provide customer support by following established processes for service activity reporting and call management.
- Interact with customer operations staff
- Be consistently reliable and timely in all aspects of the position, and display a positive attitude.
- Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance.
- Work to continually improve customer relations
- Adjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Datacard values
- Participate in company sponsored personal development and quality initiatives
- Complete all company training and development courses required by Datacard
- Develop competency in required applications to confidently use diverse software and systems required by the operation
- Assist less experience personnel and require assistance with difficult repair problems
- Committed to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvement
Basic Qualifications:
- Associates degree in Electronics or equivalent verifiable training (e.g., military training on relevant field)
- Minimum of 3 years of electromechanical technician experience
- Proficient problem solving and troubleshooting skills
- Proficient with PC’s, current operating systems and relevant software applications
- Willingness and ability to work flexible hours/shifts, assignments and travel when required, including temporary off-site short term assignments in other locations
- Ability to occasionally lift up to 50 pounds
- Travel Requirements: Approximately up to 25%
- Work hours: 11:00 pm to 7:30 am; Sunday through Friday
Preferred Qualifications:
- Additional electromechanical technician or field service experience
- Advanced technical education
- Proficient in electro-mechanics, digital electronics and software required to maintain Datacard and 3rd party products
- Skilled with tools and electronic test equipment
- A+ Certification and/or N+ Certification
To apply for this position, please visit datacard.com and click on Career Opportunities to register and submit your resume.
Datacard Group is an Equal Opportunity Affirmative Action Employer.
NO AGENCIES, NO RELOCATION
https://careers.datacard.com/?JobOpeningId=2703