Customer Experience Strategy Manager
This is a brand new role defining the customer experience strategy for a major global financial business. Our client has put in place some major innovations to deliver bespoke customer experience across their brands and is well on the path to achieving their goal of being recognised as the industry leader.
As a result they are seeking an experienced Client Experience Manager to oversee the development of a consistent yet tailored customer experience across all aspects of the business. As a global FS business this will involve developing a detailed understanding of the requirements of a range of customers across the business and working with a range of stakeholders to define and implement the most appropriate strategy.
Responsibilities:
*Define and develop CX strategy and planning across the business
*Support the design and developments of associated CX projects
*Manage senior stakeholder relationships and influence thinking
*Provide assurance across brands to deliver consistent message
We are seeking candidates with the following experience:
*Delivering CX strategy and consultancy in complex businesses
*Working in a project orientated environment
*Manager and influencing a range of stakeholders
*An understanding of the technologies involved in delivering CX
*A genuine passion for CX and an interest in future developments
The role will really suit someone with a real interest in delivering first class CX and has a proven record of working on successful projects. Ideally, your experience will come from the FS sector but candidates with experience in similar complex, regulated environments will also be considered.
To apply for the role please forward your CV via the link or call Robert Bainbridge on 0131 3015111 for an informal conversation. 
Leave a Reply
You must be logged in to post a comment.