Customer Fulfillment Coordinator Job in Grain Valley, Missouri US

Customer Fulfillment Coordinator

Job Description Job Number: 1490077 Business GE Transportation Business Segment: Transportation About Us: GE is planning for tomorrow. Where will you be? For more than 125 years, GE has been respected for its performance and innovative spirit. GE people worldwide are dedicated to turning imaginative ideas into leading products and services that help solve some of the world's toughest problems. Working for GE Transportation is exciting challenging. Come see what you are missing! Posted Position Title: Customer Fulfillment Coordinator Career Level: Experienced Function Services Function Segment: Fulfillment Operations Location: United States U.S. State, China or Canada Provinces: Missouri City: Grain Valley Postal Code: 64029-7200 Relocation Assistance Yes Role Summary/Purpose: The Customer Fulfillment Coordinator performs functions to coordinate / process customer orders of both internal and external customer order requirements from Initial query / quotation to receipt of order through shipment / remittance (Inquiry-to-Order - Order to Remittance (ITO-OTR)). Essential Responsibilities - Manage order fulfillment for integrator customer account base (e.g. Safetran, Burco, RCL, etc.) - Establish weekly customer engagement rhythm to review status of open orders, PTC material delivery and material shortages - Develop customer reports to communicate promise and/or commit dates - Work with Sales, Scheduling, Sourcing and Product Management teams to meet customer commitments - Be responsible for order entry and backlog quality - Coordinate with customers to update sales orders as required to improve on-time delivery and maximize revenue recognition - Manage customer order priorities to expedite critical material - Respond to customer requests for quote on spare parts per contract and/or list price - Provide customer warranty support for replacement parts and material returns - Front-line interface with customers on technical and non-technical issues to drive resolution - Meet team operational goals in the areas of order entry, order management, invoice disputes and customer issue resolution Qualifications/Requirements: - Bachelors Degree from an accredited university or college - Minimum of 2 years of experience in Customer Service, Marketing / Sales, Supply Chain, Distribution, or Field Service related position Additional Eligibility Qualifications GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen. Desired Characteristics - Ability to effectively interface with all levels of internal and external customers - Accomplishments, which reflect teamwork, integrity, responsibility, accuracy, responsiveness and speed - Ability to handle multiple tasks simultaneously - Strong computer skills, e.g. Microsoft Excel, Word, Access and PowerPoint - Strong oral and written communication skills - Rail industry knowledge and / or broad knowledge of GETS products - Knowledge of the Order to Remittance processes - Strong interpersonal and leadership skills - Knowledge of Oracle and / or JD Edwards Enterprise Resource Planning (ERP) systems - Green Belt Certification (GE Employees only) Why join one great company when you can join many? We are more than 280,000 people with jobs that range from biochemist to finance specialist to wind energy engineer. Were passionate about making life better with new ideas and technologies. Were diverse, supporting our communities in more than 140 countries. Experience personal growth and competency development as part of the GE team. Around the world, we are helping build the healthcare, transportation and aviation of the new century. GE Transportation is a global technology leader and supplier to the railroad, marine, drilling, wind and mining industries. We provide freight passenger locomotives, railway signaling and communications systems, information technology solutions, marine engines, motorized drive systems for mining trucks and drills, high-quality replacement parts and value added services. With sales in excess of $4.5 billion, GE Transportation is headquartered in Erie, PA, and employs approximately 10,000 employees worldwide. Learn more about GE Transportation today! Located just outside of Kansas City, the largest city in Missouri, which is currently under redevelopment with a brand new entertainment district nearing completion. Kansas City is known for the musical styles of jazz and blues. The city is home to one of the largest in-city parks which includes a zoo, golf courses, a lake, an amphitheatre, day-camp area, and numerous picnic grounds. Kansas City is home of two of the twelve federal reserve bank headquarters as well as several colleges and universities. Theres so much to do! Learn more about our city surrounding area! To stay connected with exciting news and the latest job opportunities from Aviation, Energy and Transportation, follow us on twitter: @geconnections