Customer Insight Analyst
We are recruiting for a Customer Insight Analyst for a housing company based in Quorom Business Park Newcastle.
The role will involve extraction and analysis of data from a variety of channels, the generation of "actionable insight" from the data and the presentation of results and recommendations via a variety of methods to a mixture of key stakeholders.
To take a partnering approach and provide expertise in the areas of gathering customer/client insight
The post holder will work closely with senior leaders and business leaders across all areas of the business to understand insight requirements and deliver actionable insight.
Who we’re looking for
Knowledge, skills and experience required
The ability to analyse facts into clear findings and help understand the ‘so what’ factor.
Good questioning skills – to extract from others what they really want to know and turn this into actionable solution
Relevant experience of analysing customer feedback through variety of channels both quantative and qualitative techniques.
Relevant experience of deep dive analysis to establish root cause of customer satisfaction/dissatisfaction
Ability to make complex concepts and analysis simple to understand and be able to translate data and information into actionable business insight.
Strong analytical experience in data manipulation and interpretation
Knowledge of customer journey lifecycles and customer journey mapping
Significant experience of MS Office suite with particular emphasis on MS Excel (interrogating raw data)
The ideal candidate will have experience in:
Analysing customer feedback various channels
Quantative /qualitative techniques
Project management/consultancy cycle
Customer journey mapping
Analytical skills/experience
Manage multiple projects planning, deadlines
Stakeholder Management
This is a full time permanent role with excellent benefits, the salary for the role £28000 - 33000
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