Customer Operations Manager I

Customer Operations Manager I - (Mail, Copy Records/File Services)

Pitney Bowes Management Services (PBMS) provides on-site and off-site outsourced mail, print and document management solutions to the Fortune 1000, American Legal 200 (PBLS) and Federal Government agencies. PBMS is a division of Pitney Bowes Inc., a mailstream technology company that helps organizations manage the flow of information, mail, documents and packages. Our 33,000 employees deliver technology, service and innovation to more than two million customers worldwide. The company was founded in 1920 and annual revenues now total $5.6 billion. More information is available at www.pb.com and http://www.youtube.com/pitneybowesinc . The Customer Operations Manager I is responsible for all aspects of the contracted site services and the on-site PBMS team. In order to achieve these objectives, the COM is expected to: achieve financial results, enhance customer satisfaction, and increase employee engagement. Key responsibilities include: Financial Performance -Creates forecasts and revenue estimates -Reviews monthly P L statements for accuracy -Manages expenses -Analyzes asset performance and expenditures Customer Satisfaction -Meets regularly with customer contact and other member of the customer's management team -Recommends service enhancements based upon knowledge of customer's business strategy -Maximizes proprietary Quality Management utilization through service quality metrics reviews Employee Engagement -Demonstrates exemplary ethical conduct that establishes an atmosphere of trust and support -Recognizes performance through fair and honest merit evaluation and rewards employees for innovation, risk-taking, excellent performance and exceptional efforts to satisfy both internal and external customers -Coaches and counsels to create a positive atmosphere of professionalism and support; provide honest and timely feedback to employees; addresses performance issues with directness and sensitivity -Makes fair and equitable hiring decisions that promote workforce diversity while adhering to all applicable regulations -Oversees training and provides development opportunities -Effectively balances resources to maximize productivity and efficiency With the right attitude and the will to perform job functions accurately and effectively, PBMS offers a tremendous opportunity for you -- the chance to succeed with a solid, stable company that provides world-class services to the top companies in the U.S. and abroad. PBMS offers a competitive salary and excellent benefits including medical and dental insurance programs, paid time off, 401(k), tuition reimbursement, and more. This is a short-term position with Pitney Bowes, for a maximum of two years . "All interested individuals must apply online. Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Women, Minorities, Individuals with Disabilities and Veterans are encouraged to apply." The ideal candidate will possess the following qualifications: · Minimum of a HS diploma or equivalent preferred, undergraduate degree preferred · Proven supervisory/leadership experience required; minimum 3 years required, managing a minimum of 5 employees · Excellent Customer Communication Skills · Basic Understanding of Mail Copy Services · Experience with Scanning preferred · Experience with Records/File manaement a Plus · Effective customer relationship building skills · Effective written and verbal communication skills; proven analytical skills · Excellent planning, prioritization and organizational skills · PL experience required · Proven experience in high volume/fast paced environment · Ability to resolve issues without management supervision required · Proven experience in achieving financial goals related to revenue and profitability managing a monthly revenue of a minimum of $50K · Proficiency in email environments, MS Office Suite (Word, Excel required, PowerPoint preferred) · Valid driver's license and clean driving record required · Lifting required, walking, standing for long periods of time · Willingness to submit to a pre-employment drug test and criminal background check