Customer Program Leader Job in Cincinnati, Ohio US

Customer Program Leader

Job Description Job Number: 1472995 Business GE Aviation Business Segment: Aviation About Us: GE looks for innovation everywhere. What do you see? For more than 125 years, GE has been respected for its performance and innovative spirit. GE people worldwide are dedicated to turning imaginative ideas into leading products and services that help solve some of the world's toughest problems. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with GE Aviation! Posted Position Title: Customer Program Leader Career Level: Experienced Function Business Management Function Segment: Executive Management Location: United States U.S. State, China or Canada Provinces: Ohio City: Cincinnati Postal Code: 45246-3750 Relocation Assistance No Role Summary/Purpose: The Customer Program Leader develops practical and innovative ways to identify and meet goals. In this role you will be responsible for work that is less defined in scope, utilize your understanding and experience to execute business objectives, and effect short-term and some long-term business goals. Essential Responsibilities - Be responsible for the profitability and customer satisfaction for assigned contracts - Provide Customized Service Agreement (CSA) and Time and Material (TM) program management - Assist in sales campaigns for new contracts and proposals - Ensure timely resolution of customer issues and customer satisfaction for assigned contracts - Interact with members of the Customer Team (CT) - Function as liaison between internal GE organizations and customers for assigned contracts - Manage the Contract Margin Review process and / or Time Material profitability metrics for assigned contracts - Interact with Sales Director on contract flow down with Sales Director and the implementation of procedure manuals related to the contract - Develop and implement business plans to achieve contract profitability and work scoping - Participate in business and contractual discussions with customer - Review invoices and collect cash in a timely manner - Assist in the establishment of productivity goals by contract - Organize and support program and technical reviews with customer - Generate regular program updates for internal management - Assist in Long Term Agreement (LTA) management, warranty determination and administration related to customer owned property Qualifications/Requirements: - Bachelors Degree from an accredited university or college OR a High School Diploma / GED with a minimum of 4 years of experience in a Product Support or Customer Support role - Minimum of 3 years of experience in Warranty, Manufacturing, Support Equipment, Business Support, or Logistics Additional Eligibility Qualifications GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen. Desired Characteristics - Strong oral and written communication skills - Strong interpersonal and leadership skills - Ability to work effectively with internal and external customers - Strong program management ability Why join one great company when you can join many? We are more than 280,000 people with jobs that range from biochemist to finance specialist to wind energy engineer. Were passionate about making life better with new ideas and technologies. Were diverse, supporting our communities in more than 140 countries. Experience personal growth and competency development as part of the GE team. Around the world, we are helping build the healthcare, transportation and aviation of the new century. GE Aviation is a world-leading producer of commercial jet engines and components as well as integrated digital, electric power, and mechanical systems for aircraft. GE Aviation also has a global service network to support these offerings. Technological excellence, supported by continuing substantial investments in research and development, has been the foundation of GE Aviation's growth and helps to ensure quality products for customers. Learn more about GE Aviation today! PLEASE NOTE: Jacksonville, FL is the preferred location, however Cincinnati, OH may also be considered. To stay connected with exciting news and the latest job opportunities from Aviation, Energy and Transportation, follow us on twitter: @geconnections