Customer Project Leader Job in Brussels, Brussels Belgium
Mobistar is one of the main actors in the world of telecommunications in Belgium and Luxembourg, active in mobile telephony, fixed telephony, ADSL and on other markets with a strong growth potential. The company develops innovative products and services for the residential and the business market. Mobistar is listed on the Brussels Stock Exchange and is part of the France Télécom group.
Description
The Technical Integration project leader has mainly two missions:
- Translates and implements evolutions (new products services, enablers, new technologies) into an operational context and is as such accountable for the operational readiness of defined projects
- Manages internal end-to-end transversal projects within Customer Operations to bring structural changes / improvements and to maximize efficiency
The Technical Integration Project Leader:
- Manages all aspects of the operational readiness of projects or of a single project impacting several domains (billing, provisioning, network…)
- Defines the project charter and scope
- When applicable, builds a business case related to the delivery of the project
- Sets up the Project Management Plan covering project organization, roles and responsibilities, schedules, resource, budget, risk and quality plan
- Performs in-depth impact analysis of projects on operational teams(competence, tools, processes, working methods, etc) and on the business framework
- Gathers, leads and motivates project team members to deliver according to project planning, objectives and constraints (quality, costs….).
- Makes sure changes are accepted and integrated within the different operational teams thanks to appropriate change management practices and tools (communication, training …)
- Captures lessons learned by consolidating feed-back from project contributors and stakeholders
- Monitors project progress and takes corrective actions in case of deviation
- Provides consolidated reporting and status on the project to relevant boards and meetings
- Initiates and manages the procurement (RFP) process when required and in close cooperation with the purchasing department and all other stakeholders
- Keeps focus on product technical roadmap in order to anticipate future needs / change
- Captures pro-actively new ideas and projects through a permanent contact with internal external parties
Your profile
- You have at least a bachelor degree with at a min. of 4 years project management experience in a technical, marketing or commercial environment (preferably IT or Telco)
- You are pro-active, autonomous and are a problem solver
- You have quality reflex and are commercial minded
- You are customer-oriented
- You are accountable, assertive with a can-do attitude
- You have leadership with good relating and influencing skills
- Preferably you are trilingual FR/EN and NL but you master at least FR/EN or NL/EN
What we offer you
A dynamic working environment where you have every opportunity for personal development. Moreover you can look forward to the following compensation and benefits package: a market competitive salary, a company car, performance bonus, meal vouchers, 32 holidays per year, pension provision, life assurance and accident cover, medical insurance.
We believe that simple things do make a difference. Therefore we also offer: use of a mobile phone, reduced subscription fee for mobile phone and ADSL, teleworking, company restaurant, dry-cleaning, public transport and child care during school holidays.