Customer Relations Advisor
Our Client, a successful Financial Services company based in Leeds are currently recruiting for a number of Customer Relation Advisor to join their team. This is a 3 months ongoing contract position working Monday to Friday.
The role comprises of dealing with complaints as a result of PPI being mis-sold, taking into account any risks of the Bank’s reputation. You will ensure all cases are handled in accordance with the Financial Services Authority time-scales.
You will provide excellent customer service and high quality responses to all complex referrals to customers. Develop resolutions to complaints by telephone and ensuring solutions satisfy both customer and the business with the ability to prioritise own workload to meet deadlines.
This role involves both written and verbal communication with our customers. You will have the knowledge of complaint handling procedures, regulatory and risk requirements.
Compliance criteria
Employment offers are subject to satisfactory referencing, credit checks, security checks, and Police check, Eligibility to work and Proof of residence checks.
You must have a clear credit check and be able to supply 5 year work/ Education history including evidence of gaps.
If you feel you have the right skills and experience, then apply today
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