Customer Relations Executive Job in Manchester M1 7BD, North West UK
A 6 month, fixed term position has become available in our Group Customer Relations Department to manage, investigate and resolve the Blemain Group’s third party / customer complaints, whilst ensuring the fair treatment of the customer at all times.
Responsibilities:
Ensure that departmental communication is of the highest standards
Ensure that the ‘Treating Customers Fairly’ guidelines are embedded throughout GCR and with internal external customers
Act as a point of escalation for complaint handling decisions outside of the standard process
Ensure that departmental complaint activity is undertaken within internal regulatory timescales
Maintain develop open productive relationships with internal external customers
Skills and Experience Required:
Experience of working within complaints, compliance or QA in a customer facing role
Excellent organisational skills with the ability to prioritise a busy workload and work to deadlines
Strong communication skills, verbal and particularly written
Proficiency in the use of MS Office systems including MS Excel and Word
Experience in dealing effectively with customers, regulators and third parties
Experience of working within the financial services industry, with an understanding of mortgages, secured loans and/or payment protection insurance is desirable
An understanding of FSA complaint handling regulation is desirable but not essential.
The Blemain Group has been established for over 35 years and has a reputation as an innovative, pro-active group of lenders who continually enhance products for the benefit of their customers. The Group specialises in providing residential and commercial secured loans, mortgages, buy to let and bridging finance solutions.
As an award-winning lender operating nationally, the Blemain Group focuses on the customer journey and the continued development of their staff. Dedicated to employing the highest calibre of people to enhance the quality of their service, the Group looks forward to the summer of 2012 when they will relocate to new offices in Cheadle, creating further growth and organisational development opportunities.
The Blemain Group offers a range of company benefits, including free gym membership, 23 days holiday, contributory pension, child care vouchers, health cash plan and local bar and restaurant discounts.
Please note that all successful applicants will be subject to a Criminal Records Bureau check, a credit check and a Fraud Prevention database check.
