Customer Relationship Mgr I; 11am-8pm (Lancaster, California) Job in Lancaster, California US

Customer Relationship Mgr I; 11am-8pm (Lancaster, California)

Cultivates and maintains on-going customer relationships. Manages a portfolio of delinquent loans by working with loan modification and disposition specialists to determine solutions that will cure the account in a timely manner. Presents customers with and educates customers on options such as Repayment plans, Special Forbearance, Modifications, Short Sale, or Foreclosure. Responsibilities may include responding to customer, investor, or other 3rd party inquiries, researching, preparing, and/or procuring documentation, or analyzing requests in accordance with established guidelines and determining appropriate course of action. Typically will have more than 3 years mortgage experience.