Customer Retention Agent Job in Deerfield Beach 33442, Florida US

The Retention Representative is responsible for saving and retaining existing customers through effective probing questions and educating them on the value of the services they currently have. Additional key accountabilities include answering customer concerns, billing questions, and meeting call center/retention key metrics.

 

 

 JOB DESCRIPTION

 

1.      Handle customer inquiries on the phone or via  email in a timely and professional manner as required by departmental policies and procedures

2.      Resolve customer questions in regards to services, and questions on how to effectively navigate websites

3.      Professionally negotiate potential product refunds as outlined in product scripting

4.      Accurately identify potential customer escalations, resolve where possible, and communicate to management team

5.      Effectively navigate all systems in order to provide super customer experience

6.      Proactively engage in the identification of potential workflow changes and or barriers to performance

7.      Perform all other duties as assigned

 

 

 

JOB REQUIRMENTS

 

1.    Ability to manage and navigate computer software

2.    Associates Degree, or related experience

3.    Three years of work experience in a sales and customer retention environment

4.   ****Must be available to work the assigned shift from 12:30 pm to 9:00 pm, Monday through Friday and Sundays from 12:30 pm to 9pm.

 

 

Compensation

 

·         Individual family medical insurance, dental insurance vision care option

 

 

Acquinity Interactive is an Equal Opportunity Employer