Customer Review Advisor

Our client are a leading building society and are looking to recruit a talented Review Advisor for their Taunton branch.

Main Responsibilities

As a Customer Review Adviser, you’ll be engaging in conversations and providing information to customers on the full range of financial products and services. By really listening to and getting to know your customers you’ll help them to review their circumstances and proactively identify the most appropriate products to suit their needs, all the while providing a straightforward, helpful service that lets your enthusiasm shine through.

In this friendly working environment, you’ll play an important part in making the most of every conversation with every customer, face-to-face or over the phone. So, whether you’re promoting a new product or resolving a problem, you’ll always place your customers’ needs at the heart of everything you do and provide a first-class service every time.

What you’ll get

In return for all your hard work and commitment, you will get all the support and recognition you deserve. You can expect a structured training and development programme tailored to your needs, keeping your product knowledge up to date and becoming an expert at using our in-house systems. And, in our Morning and weekly Training Sessions, you’ll be able to share advice and experience with your colleagues. You’ll have everything you need to keep growing your skills and expertise.

You also have potential to earn a reward under the ‘Distribution Rewarding Excellence scheme,’ this primarily focuses on quality measures with a secondary measure against commercial objectives.

What qualities are we looking for?
• Being really passionate about delivering exceptional customer service
• Enjoy meeting new people
• Great listening skills
• Excellent team work skills
• Good attention to detail
• Excellent verbal and written communication skills
• Energised by a fast paced varied and demanding working environment
• Having a good level of organisational skills

To hear more about this opportunity, please contact Natalie Brian as soon as possible.

February 17, 2014 • Tags:  • Posted in: Financial

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