Customer Sales & Service Representatives Job in Florence 41042, Kentucky Us
Customer Sales Service Representatives
Representative will listen and answer customer questions regarding cable, broadband telephony service availability, installation, billing and programming in a friendly and professional manner. Inputting services and cross sell/up sell a full range of services in a prompt and professional manner so callers receive accurate information regarding the resolution of transactions.
ESSENTIAL FUNCTIONS OF THE JOB INCLUDE, BUT ARE NOT LIMITED TO:
- Responsible for answering and handling inbound calls in a fast-paced call center environment.
- Offer and sell new services to new and existing customers who call in to inquire
- Actively listens, communicates clearly, concisely and assures customer understanding
- Must possess ability to navigate through multiple software and intranet sites to resolve customer issues and handle efficiently
- Ensures positive customer experience resolving basic customer cable, digital, and telephony requests, inquiries and complaints, both verbally and in writing.
- Prepare work orders for requests after determining if field visit is required; assure appropriate follow-up procedures are followed
- Accurately document and update records in billing system
- Maintain adequate attendance and adherence to Company policies and procedures
- Perform related duties as assigned or as the situation dictates
PREFERRED QUALIFICATIONS:
- High School Diploma or equivalent.
- Requires a minimum of 12 to 18 months Customer Service and/or Sales Experience
- Telephony or other communications experience preferred.
- Excellent verbal and written communication skills with internal and external customers
- Possesses good organizing and prioritizing techniques.
- Exhibits the ability to follow direction and the ability to follow-through.
- Has PC and keyboarding experience.
- Detail oriented with a background in problem solving skills and the ability to multi-task in a fast paces environment
- Proficient in Windows applications, typing and internet navigation skills
- Work on assigned projects with minimum supervision
- Will work on computers while sitting at their desk for extended periods at a time
- Physical ability to frequently use repetitive motions of the wrist, hands or fingers using the computer
- Handling on average 60+ calls per day
- Keyboarding and Computer Skills
- Fast paced environment
- Ability to multi-task
- Ability to learn new things
- Ability to adapt well to change
- Bi-lingual capability a plus!
, Not Specified
About Insight Communications
Insight Communications is the tenth largest cable operator in the United States with approximately 713,000 customer relationships in the three contiguous states of Kentucky, Indiana and Ohio. Insight offers bundled, state-of-the-art video, high-speed Internet and voice telephony services to its customers.