Customer Service

Customer Service - Medical Insurance Industry

Are you looking for an exciting opportunity with a major health care provider in the Indianapolis, IN area? If you are, we have the position for you! Since 1946, Kelly Services® has been providing outstanding employment opportunities to the most talented individuals in the marketplace. Today, we are proud to offer a Claims Processor. The position will pay $16.87 per hour. Hours of operation: Training will be Mon-Fri 8am ? 4:30pm Position will start on 04/02/2012 to 03/29/2013 - This is a long term contract position, with a possible temp to hire opportunity. MAJOR DUTIES AND RESPONSIBILITIES · Successfully completed the required basic training, able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. · Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. · Analyzes problems and provides information/solutions. · Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. · Thoroughly documents inquiry outcomes for accurate tracking and analysis. · Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. · Researches and analyzes data to address operational challenges and customer service issues. · Provides external and internal customers with requested information. · Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. · Uses computerized systems for tracking, information gathering and troubleshooting. · Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. · Seeks, understands and responds to the needs and expectations of internal and external customers. · Performs other duties as assigned. EDUCATION/EXPERIENCE · High School diploma or GED and three to six months experience in an automated customer service environment or equivalent combination of formal education and relevant experience. SKILLS: · Basic computing and keyboarding skills including proficiency with database management. · Strong attention to detail to accurately enter data and research and resolve questions. · Strong verbal communication skills including active listening; uses basic written communication skills to record client activity in database · Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must use the ? apply now button ? below to submit your resumes. If you have questions about the position, you may contact the recruiter recruiting for this position (kelw700@kellyservices.com); however your resume must be received via the ?apply now? button included within.