Customer Service
Customer Service - New Accounts Analysts
- Global Finance Company
- 3 month Contract +
- Darling Harbour, Sydney CBD Location
- Ability to accurately interpret information and record decisions appropriately,
- The ability to research and seek out the relevant information,
- Strong ability to show empathy, build rapport and set expectations with the customer,
- Confidence in leading conversations and interactions with the customer,
- The ability to make appropriate determinations of assessment within the business guidelines.
In this position you will be responsible for making decisions on new credit card member applications by clarifying and reviewing applicant information and comparing it against established risk and credit guidelines. You will also be responsible for taking inbound calls from internal and external customers so you will need to have strong communication and objection handling skills. There will also be the requirement to make outbound calls for verification purposes or to obtain additional information from customers with regards to their card applications.
The New Accounts team operates Monday- Friday, 7.5 hour shifts between 8:30am -5.30pm, 38hours per week.
To be considered for this position you will be required to demonstrate an exceptional level of customer service with the ability to communicate effectively with all customers while working in a professional call centre environment
You will also be required to demonstrate:
To register your interest, please apply online by attaching your CV in Word format. Any queries please contact David Wood 02 9263 8608.
