Customer Service / Account Manager
An opportunity has arisen for an experienced Customer Service Agent and Account Executive to join a large local organisation who are continually expanding.
You will be responsible for:
* Building and maintaining relationships with key clients.
* Managing a portfolio of clients, being there point of contact.
* Providing an excellent customer service at all times.
* Working to agreed customer service targets.
* Managing customer data, analysing data and running reports to provide back to the customer.
* Amending any changes with customer details on the system.
* Liaising with internal colleagues.
* Updating customers and internal colleagues of any pricing changes, new processes or anything that may affect the business.
* Monitoring the day to day running of your portfolio of clients.
The ideal candidate should have:
* Previous account management experience is essential.
* Excellent customer service skills.
* Computer literate.
* A confident and pro-active individual
* System: CRM would be an advantage.
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