Customer Service Admin Supervisor Job in Bristol 19007, Pennsylvania US
Customer Service Admin Supervisor
POSITION SUMMARY:
This position provides complete support to our Sales Force and Retail partners. Administrators are responsible for accurate and timely communication regarding the status of all planned programs and related allocations, orders, shipments, out-of stocks, product availability, promotions and advertising dates. This position is the focal point for our Sales force to secure all pertinent information to enable them to do their jobs efficiently.
PRINCIPAL ACCOUNTABILITIES:
- Attain 100% order writing for Launch, Promotional, and Collateral Programs. Track and publish outstanding orders and net $ value to Field and Sales Administration.
- Edit and analyze all computer transmitted orders to ensure accurate generation and that "allocated" items are maintained within territory and/or Super Territory totals. Manage electronic order transmissions and ensure purchase order validation through retailer systems/websites.
- Negotiate return to stock requests and purchase order ship and cancel windows with retailer buyers and Field Sales Force and coordinate order transmission timelines with retailer shipment schedules. Ensure backorders are shipped to support monthly ship plans and obtain purchase orders from buyers and Field Sales Force.
- Participate in weekly Customer Service meetings indicating order status for Launches, Promotional, and Collateral Programs.
- Process and release orders as necessary.
- Communicate program updates, stock availability, out of stocks, and detailed shipment information to all related Field personnel and accounts.
- Provide on-the-job training and feedback to Account Executives as needed.
- Monitor Open Order reports to ensure order cycle turnaround is met. Coordinate timely shipments in preparation of account mergers and deadlines for shipments to retailer Distribution Centers expediting shipments.
- Action DC address changes and retailer mergers to ensure both existing and incoming orders reflect the revised addresses concordant with retailer timelines.
- Determine cost-efficient ship methods for rush shipments via discussion with Transportation and buyers. Negotiate special routing details with buyers/Field Sales and attain budget code authorizations for routing form circulation.
- Ensure all commitments are met regarding priorities, rushes, special arrangements etc.
- Execute New Door Openings (NDO) through communication with Sales Administration, Data Maintenance, EDI, Transportation and Distribution Centers to ensure timely shipments and receipts of all basic, launch and
- support inventory.
- Issue NDO shipment summary recaps to Field, retail buyers and Sales Admin. detailing skus and programs that shipped. Provide backorder detail with projected availability in advance of the opening date.
POSITION REQUIREMENTS/QUALIFICATIONS:
- Bachelor Degree or equivalent experience required
- Min 2 years previous Customer Service/Supervisory experience preferred.
- Excellent communication and organizational skills, excellent people skills.
- Ability to set priorities in a multi-task environment.
- Fluency in Microsoft Office (Word and Excel) with knowledge of WMS, Amaps, IBM and Outlook.
- PLEASE NOTE THE HOURS OF THIS POSITION WILL BE 10:00AM to 7:00 PM OR A VARIATION OF THAT.
August 10, 2011
• Tags: Customer Service Admin Supervisor Job in Bristol 19007, Pennsylvania Us • Posted in: General