Customer Service / Administrator Job in Feltham Tw148aa, London Uk
Job Purpose:
To process case work from enquiry at a pace, quality and efficiency which meets customer requirements
KEY RESPONSIBILITIES
Assist in the development of and maintain a customer oriented culture to enable the company to deliver high quality administrative service.
Process and progress casework and associated tasks as determined by the programme in order to provide a cost effective service within the structure of the Management System.
Co-ordinate with other Customer Liaison Officers in conjunction with Commercial Team Leaders to provide a continuous operational cover to ensure maximisation of resources and consistency of operations.
Maintenance of internal records, files and databases to ensure efficient retrieval of information.
Respond to enquiries and provide relevant information to promote the company to its customers.
Provide support in the setting up and execution of meetings to assist management communications.
Identify and recommend to Commercial Team Leader new technologies, skills and training which could improve support functions£ performance.
Develop and maintain effective support team working across inter-departmental interfaces.
Collate information requested for management information purposes.
PLEASE ONLY APPLY IF YOU LIVE WITHIN A COMMUTABLE DISTANCE OF THIS LOCATION.
Please note your CV will be reviewed against the vacancy criteria and we will contact you within one week if we wish to progress your application any further.
Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.