Customer Service Administrator Job in Harrisburg 17112, Pennsylvania Us
Ebro Foods is a multinational food group operating in the rice, pasta and sauces sectors. Based in Spain, it has a commercial and/or industrial presence in more than 25 countries in Europe, North America, Asia and Africa. Ebro North America is a $1+ billion division of Ebro Foods, producing rice (Riviana Foods) and pasta (New World Pasta) products. It is the largest rice manufacturer in North America, and the second largest pasta manufacturer with brands including: Carolina, Mahatma, Minute, Success, Ronzoni, San Giorgio, Catelli and many more.
We currently have an opening in Harrisburg, PA for a Customer Service Administrator. This position will execute the tasks required to achieve the Company’s strategic goals regarding excellent customer service. Administer a customer order through all phases of the order to cash cycle. Support other functions within the customer service department as needed.
MAJOR DUTIES/RESPONSIBILITIES:
§ Manage market/regional accounts to ensure compliance to specific and general business guidelines.
§ Verify and update order information to meet configuration, lead time and pricing requirements.
§ Manage all aspects of the order to cash process insuring error free deliveries and invoices. Manage the process using primary enterprise system and other applications.
§ Conduct daily communication on account activity with various supply chain partners such as our field sales team, brokers and third party distribution centers.
§ Manage service level by proactively monitoring product availability and addressing out of stock situations.
§ Provide support to other areas of the customer service department when required.
JOB SKILLS/REQUIREMENTS:
§ Good working knowledge of integrated enterprise systems (SAP, JDE preferred)
§ Intermediate or better experience with MS Office Products - Word and Excel (other application a plus)
§ Strong knowledge of supply chain/business cycles
§ Ability to work in high volume, fast-pace environment with speed and accuracy.
§ High-energy / self-starter, detail oriented and can apply sound judgment using guidelines and policies
§ Strong ability to interact in team environment or work independently
§ Clear, concise, professional written and verbal communication
§ Long hours and holiday work may be required based on customer demands
MINIMUM EDUCATION, EXPERIENCE AND SKILL REQUIREMENTS
Education: Bachelors degree in Business Administration, Supply Chain, Logistics or related field
Experience: 2-5 years of experience in a manufacturing environment
Ebro N.A. offers a competitive compensation program and benefits packaging including: medical/dental, paid holidays and vacations, life insurance, 401(k) with match, Flexible Spending Accounts and much more!
Ebro North America/ New World Pasta is an equal opportunity employer and does not discriminate because of race, religion, color, age, gender, national origin, marital status, disability or handicap, veteran status, sexual orientation, or any other status protected by law.