Customer Service Administrator Job in Woodbury 11797, New York US
The Company
and Culture:
Overseas Military Sales Group is the world’s leading marketer of automobiles to the American military, diplomatic, Foreign Service and international business communities outside the United States. The Company focuses on markets that are inherently difficult from logistical, cultural and sales implementation standpoints, and require entrepreneurial and organizational capabilities to serve effectively the special needs of its customers. Today, the Company operates in 30 countries in over 100 offices in North America, Central America, Europe, the Middle East and Asia.
The 70 year old, independent business has achieved remarkable success by fostering an environment where hard-working people of unquestionable integrity, ethical and honorable behavior, thrive. The people at OMSG understand, appreciate and value the contribution each makes to ensuring unmatched customer satisfaction. The Company places a considerable premium on continuous process improvement that is responsive to customer need and supplier wants.
This is an excellent opportunity for the right candidate during this exciting stage of growth and change at OMSG.
Basic Function:
The Assistant Sales Administrator has overall responsibility for the sales administration process, including ensuring vehicle is ordered/built, financing is secured, delivery is on time and customer has a positive sales experience.
Principal
Responsibilities:
· Communicate with and respond to inquiries of customers, agents, associates, factories, and financial institutions. Treat all with professionalism and courtesy. Customer satisfaction and the “Corporate Mission” are paramount.
· Qualify orders for acceptance and factory ordering.
· Handle rewrites and destination changes where necessary.
· Administer in-house promotions established by the Marketing Department.
· Track all vehicles in the building and delivery process. Alert appropriate personnel when a status problem exists.
· Update/comment AS400 system and customer deal folders as appropriate.
· Identify problems and determine the best course of action to resolve in a manner satisfactory to both the customer and the Company.
· Maintain follow-up procedure/control reports to ensure timely action/response.
· Troubleshooting during build-out.
· Review overdue stock holds, discuss with agent, and release vehicles timely.
· Follow-up finance to completion (contract in house).
· Act within level of authority, seeking approval where necessary, to “save” a customer from canceling.
· Process cancellations when required.
· Coordinate delivery with dealer and confirm delivery.
· Ensure deals are distributed to “stateside” department for delivery paperwork.
· Book deals.
· Perform other duties as assigned.
Required Experience
and Education:
· The successful candidate should have 2+ years of related business experience, preferably in an administrative or customer service capacity. Bachelor’s degree would be a plus.
Qualified candidates should submit resume to omsg.hr@militarycars.com
Overseas Military Sales Group
175 Crossways Park West
Woodbury, NY 11797
516-677-3703 (fax)
Affirmative Action/Equal Opportunity Employer