Customer Service Administrator with German, Dutch or Italian
An exciting client of ours based in St Neots are looking for customer service administrators with excellent language skills in German, Dutch, and Italian. This job's main purpose will be to provide excellent customer service to their customers who are based all around Europe.
The main duties of this role will be to:
- Receive incoming calls
- Assist with new customer's enquiries
- Process orders received via the telephone, fax, e-mail or internet
- Be proactive in the area of customer retention
- Use various internet sites to resolve parcel queries
- Use of excel spreadsheets
- Provide Customer support to new and existing customers
- Generate a good understanding of the company's products and business structure
- Promote the company at events abroad
- Offer support to all areas of the business
- Assist the company in maintaining its goal of world class customer service
The normal working hours for this position will be 9.45 - 18.00 Monday to Friday with the flexibility to work 37. hours between 8.00 and 18.00.
If you are interested in this position and you feel you have the required experience, please apply below, and be sure to specify which language(s) you are fluent in.
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