Customer Service Advisor
Customer Service Advisor
£14,500 p.a
Merthyr Tydfil
To act as main point of contact for our customers, you'll handle queries quickly and efficiently, and provide a brilliant customer service.
As a CSA you will be responsible for the quality of customer contact/interaction ensuring the best possible customer service experience and positive impact on the customer retention.
Resolve complex customer queries and problems within set procedures in order to meet the customer's expectations.
You will be responsible for ensuring we achieve the best possible customer satisfaction, loyalty and revenue, and making sure that our customers get the best experience from our services.
You'll also need to make full use of our training and internal communications to develop and use your knowledge of products, services, policies and processes.
To find out more, click apply.