Customer Service Advisor /Business Associate
We are looking for customer service /call centre experienced people to work in Swansea with an exciting global company.
This is a permanent position and starting salary is £17360/year
You will need to pass a credit check for this role.
The Premier Associate role is based within Swansea Contact Centre.
This role offers an attractive reward package with a discretionary performance bonus, flexible benefits, pension and employee discounts.
Do you enjoy working in a fast paced environment?
Going the extra mile to provide a great level of service?
Want the opportunity to progress your career with a global brand? These are just some of the things this role could mean for you.
As a Premier Associate you’ll deal exclusively with our Premier customers.
The company offers a bespoke, personalised banking service for our high value (Premier) customers and we pride ourselves on being there for them with a 24/7/365 support network built in for when it’s needed, including emergency services on a global scale.
You’ll be the first voice they hear when they call in for help, so you’ll need to make a favourable impression from the start to the end of every call.
You will be responsible for responding to queries, investigating issues and generally seeking to exceed their expectations.
This is telephone based work and you will work within one of our busy and dynamic contact centres, where every call brings the chance to excel.
You will genuinely enjoy constant telephone contact with your customers, be an instinctive communicator, and thrive on identifying opportunities to help your customers find the right solutions to meet their current and future needs.
As a Premier Associate it’s about consistently high levels of service and energy, so we’re looking for bright, attentive individuals who can hit the right note from the word go and make our Premier customers feel valued and special.
You will need to be available to work the required working pattern for this role i.e. rotational working pattern 8am-10pm, Monday to Sunday.
Your responsibilities will include:·
Listening to customers to identify and understand their current and future needs, and providing the right solution to meet those needs·
Delivering a bespoke personalised customer service to Premier customers·
Taking ownership to resolve a range of customer queries including lost stolen cards, transfers, payments, complaints emergency situations ·
Providing excellent service, going above and beyond customer’s expectations on every single call·
Complying with the regulations and procedures that govern our business and products·
Encouraging the use of the Bank’s alternative delivery channels (e.g. internet or mobile) according to the customer’s needs Qualifications The ideal candidate for this role will have:·
Experience in a relevant environment i.e. Customer Services· A proven track record of understanding customers’ needs and delivering excellent customer service·
Strong professional communication skills, both oral and written·
Experience of making timely and informed decisions·
Flexibility and open to change and innovation·
Experience of working with rules and regulations·
Consistently achieved objectives set for them and taken action to improve on their own performance·
Ability to commit to a rotational working pattern· Proficient key board skills In addition to the above, the ideal candidate will be able to work collaboratively with others, establish customer needs quickly, be self-motivated, resilient, naturally empathetic, and have the ability to take responsibility for actions, whilst working with minimal supervision.
The base location for this role is Swansea.
My client are open to different ideas and cultures, connected to our customers, communities and each other and dependable, we do the right thing. These are the values that guide us every day.
And they seek to recruit people who share these values and will help them to sustain the first class service.
If you are interested in this role please email your updated relevant work history to daiva.adey@hays.com
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