Customer Service Advisor Job in City Of London, London UK
Customer Service Advisor
Handle are currently recruiting for a Customer Service advisor to join their Online Customer Service team.
The Role:
- To achieve a first class customer service experience
- To deliver a first class customer experience and achieve the highest customer satisfaction levels.
- To work with the technical team, customers and any 3rd parties on technical issues.
- To use in-house systems and a methodical approach to resolving issues.
- To ensure CRM is updated.
- To take an active involvement with customer relations executives, sales, technical and finance team members to enable process improvements and reduce churn.
Who we are looking for:
- Familiar with all Microsoft Word packages including Word and Excel to intermediate level.
- Be a good internal and external communicator
- Have an excellent eye for detail and thrive on problem solving as well as working effectively under pressure within a busy fast moving environment.
- Customer Support experience essential.
- Experience within online Customer Service role is an advantage
Position has the potential of a Permanent Contract