Customer Service Advisor Job in Solihull B91 2Aa, Midlands Uk
Our Client
Based in the West Midlands our client has been providing leading edge solutions enabling well-known brands to continually provide enhanced solutions that meet the demands of a 21st Century service provider.
With over 40 years’ experience focusing on loyalty, finance and data services throughout the retail, travel and sport sectors our client has gained an enviable reputation, which allows them to support and enhance the services offered to over 200 companies with a customer group of 4 million based throughout the UK and Europe.
The Role of Customer Service Advisor
An exciting opportunity has arisen to work for a forward thinking organisation as a Customer Service Advisor. The role is customer focused where you will be responding to incoming calls enquiries from our diverse customer business partners, whilst continually delivering excellence in service.
Key Responsibilities of Customer Service Advisor
•Provide effective, efficient and professional customer support at all times to business partners and customers
•Proactively resolving product queries and enquiries, escalating when necessary
•Promote product range highlighting the benefits that meet the customer’s needs
•Maintain accurate records work within KPI’s
•Be fully aware of industry regulations and work within these at all times
We want You!
So, what makes a great Customer Service Advisor...............
•Previous experience in a similar role or environment including retail
•Customer focused on providing excellence
•Support demonstrate company values and brand awareness
•Proactive, positive and genuine desire to achieve
•Team player
•Full time part time roles available
What’s on offer for the role of Customer Service Advisor?
•Competitive Salary starting at £13,700
•Bonus Scheme that rewards achieving performance targets
•Retail Discount Card
•Career Progression
•Core Hours 8.30am-9pm Monday to Friday/9am-6pm Saturday/10am-6pm Sunday
•Shift rota to include a 37.5 hour week
How to Apply
Our Client works within a regulated industry and all new employees are subject to pre-employment checks that look into work history, academic qualifications and credit checks. Should you wish to apply for the role of Customer Service Advisor please be aware that these checks will be undertaken and form an essential part of the recruitment process.