Customer Service Advvisor Job in London NW3 6JG, London UK

                           

Customer Services Advisor

 

 

Due to expansion PPI Claimline is currently recruiting for Customer Services Advisor, based in Swiss Cottage offices, in London.  The Customer Services Advisor will provide enthusiastic professional management of the customer service process over the phone and in writing to ensure that customer enquiries are dealt with in a timely basis and in line with the company’s high levels of customer service. The role requires an ability to work effectively as an individual and as part of a team and to be able to combine operational, analytical and organisational skills with excellent customer focus in a changing environment.

 

Candidates will ideally have experience in a customer services environment and handling customer complaints and have a proven track record in dealing with people by phone and in writing.  If you have the right work profile and are customer focused, energetic, articulate, proactive and ambitious then we would like to hear from you.

 

Main responsibilities:

·         Excellent telephone manner; ability to deal with difficult calls in a calm and structured manner in line with Company philosophy.

·         Answering and ensuring that all customer service enquiries are handled in a timely manner and to the customer’s satisfaction. Most of the enquiries are via telephone, but some can be by letter or email.

·         Handling new inbound enquiries.

·         Ensuring that any involved claims queries are passed to the correct member of the claims team and are handled in a timely basis.

·         Dealing with customer complaints in line with the company’s criteria and Ministry of Justice regulation.

·         Carrying out Customer Service Surveys and liaising with Customer Services Director on results of surveys.

·         Providing assistance to the contact centre in Kettering with regard to handling enquiries and customer service generally.

·         Liaising with Customer Services Director on developing and updating customer services processes.

·         Taking customer payments

·         Outbound calls to customers for return of paperwork.

 

 

Desirable Criteria

§         Preferable 2 years experience within a customer services environment handling enquiries and dealing with complaints, preferable in a contact centre environment.

§         Team player and strong ability to work well and professionally with colleagues

§         Customer focus

§         Computer literate on MS Office and Excel with strong typing skills

§         Highly organised

§         Excellent attitude towards management, other staff members and customers

§         Keen attention to detail

§         Results oriented approach

§         Excellent telephone manner and interpersonal skills

 

 

Hours: Monday –Thursday 10am- 7pm, Friday 9am-6pm